Shenzhen Eybond Co., Ltd. (registered address: Building 10, Zhiheng Industrial Park, No. 15, Guankou Second Road, Anle community, Nantou street, Nanshan District, Shenzhen; common office address: Building 10, Zhiheng Industrial Park, No. 15, Guankou Second Road, Anle community, Nantou street, Nanshan District, Shenzhen; contact information: 021-52209851) operates SmartLite (hereinafter referred to as "we") Pay attention to protecting users' personal information and privacy , when you use our services, we may collect and use your relevant information.
Through this privacy policy, we hope to explain to you how we collect, use, store and share these information when using all relevant services of SmartLite (including but not limited to online information, online social networking, etc., hereinafter referred to as "SmartLite service" or "service"), as well as the ways we provide you to access, update, control and protect these information. Among them, important contents such as the terms of your personal information rights and interests have been prompted in bold, please pay special attention.
If you don't agree with any content of this privacy policy, you can choose to stop using the SmartLite service. When you use or continue to use our services, you agree that we collect, use, store and share your relevant information in accordance with this privacy policy.
If you have any questions about this privacy policy or related matters, please contact support@eybond.com Contact us.
Catalogue
一、How we collect and use personal information
二、Information storage
三、Information security
四、How we use personal information
五、How we share, transfer and publicly disclose personal information
六、Minor information protection clause
七、Your rights
八、Contact us
（一）Tips on personal sensitive information
According to the code for personal information security of information security technology (gb/t 35273-2017), personal information refers to all kinds of information that can be recorded electronically or in combination with other information to identify the identity of a specific natural person or reflect the activities of a specific natural person. Those involved in this Privacy Policy Personal information includes: basic information (including gender, address, region, personal phone number, e-mail); Personal identity information (including ID card, passport, relevant identity certificate, etc.); Network identity information (including system account, IP address, password); Personal online records (including login records and browsing records); Personal commonly used device information (including hardware model, operating system type, device MAC address, software list, unique device identification code, such as imei/android id/idfa, etc.); Personal location information (including accurate positioning information, longitude and latitude, etc.).
Personal sensitive information It refers to personal information that, once leaked, illegally provided or abused, may endanger personal and property safety, and is very likely to cause damage to personal reputation, physical and mental health or discriminatory treatment. Personal sensitive information involved in this privacy policy includes: Personal identity information (including ID card, passport, relevant identity certificate, etc.); Network identification information (including account name, account nickname, user avatar, and password related to the above); Other information (including personal phone numbers, browsing records, accurate positioning information). For personal sensitive information, we will mark it prominently in this policy. Please read it carefully.
（二）Purpose, method and scope of personal information collection
We will collect and obtain your personal information through the following ways
This product is an intelligent terminal application software. In the process of using such products and services, we will collect the information you actively provide or generated due to your use in the following ways to provide you with services, optimize our services and ensure the security of your account;
1．Help you complete registration and login
When you register and log in to SmartLite and related services, You can create an account through your mobile number, and you can improve the relevant network identification information (avatar, nickname, password). We will collect your mobile number to retrieve your account and password when you forget your account or password. When you use the function of scanning QR code, we will obtain your camera information with your consent; Camera information is sensitive information. Refusing to provide this information will only cause you to be unable to use the function of scanning QR code provided by us, but it will not affect your normal use of other services provided by the application.
2．When you use the map positioning function, we will obtain your geographic location information with your consent. GPS geographic location is sensitive personal information. If you refuse to provide it, we will not locate your personal location according to GPS, but it will not affect your normal use of other services provided by the app.
3．Tencent Bugly provides mobile developers with professional quality tracking service tools such as exception reporting, operation statistics, crash monitoring, and crash analysis. Bugly can help mobile Internet developers find control exceptions in a more timely manner. Developers can quickly find crashes, Android ANR and iOS stutters during users' use through monitoring, and quickly locate and solve problems based on reported information.
In addition, according to relevant laws and regulations and national standards, In the following cases, we may collect and use your relevant personal information without your authorization and consent:
Directly related to national security, national defense security and other national interests; Directly related to major public interests such as public safety, public health and public knowledge; Directly related to criminal investigation, prosecution, trial and judgment execution; For the purpose of safeguarding your or other personal life, property, reputation and other major legitimate rights and interests, but it is difficult to obtain my consent; The collected personal information is disclosed to the public by yourself; Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels; Necessary for signing and performing the contract according to your requirements; It is necessary to maintain the safe and stable operation of the products or services provided, such as finding and handling the faults of products or services; Necessary for legal news reporting; It is necessary to carry out statistical or academic research for the public interest, and when it provides the results of academic research or description to the outside world, it de identifies the personal information contained in the results; Other circumstances stipulated by laws and regulations.
Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not in the above description and your information is collected, we will separately explain the content, scope and purpose of information collection to you through page prompts, interactive processes, website announcements, etc., so as to obtain your consent.
2.1 The way and duration of information storage
We will store your information in a secure way, including local storage (such as data caching with APP), database and server logs.
Generally, we will only store your personal information within the time necessary to achieve the purpose of the service or under the conditions specified by laws and regulations.
2.2 Region of information storage
We will store the user's personal information collected in China in accordance with laws and regulations. At present, we will not transmit or store your personal information across borders. If cross-border transmission or storage is required in the future, we will inform you of the purpose, recipient, security assurance measures and security risks of the information leaving the country, and obtain your consent.
2.3 Notice when the product or service stops operation
When the operation of our products or services stops, we will notify you in the form of push notice, announcement, etc., and delete your personal information or anonymize it within a reasonable period of time, unless otherwise stipulated by laws and regulations.
3.1 Safety protection measures
We strive to provide protection for users' information security to prevent information leakage, loss, improper use, unauthorized access and disclosure. We use multi-directional security protection measures to ensure that users' personal information protection is at a reasonable level of security, including technical protection means, management system control, security system guarantee and many other aspects.
We have established a special management system, process and organization to ensure the security of personal information. For example, we strictly restrict the scope of personnel accessing information, require them to abide by the confidentiality obligation and conduct audit, and those who violate the obligation will be punished according to the regulations. We will also review the management system, process and organization to prevent unauthorized personnel from accessing, using or disclosing users' information without authorization.
We recommend that you pay full attention to the protection of personal information when using products and services. We will also provide a variety of security functions to help you protect your personal information security.
3.2 Safety incident handling measures
（一）You understand and agree that some individual services may require you to open specific access rights in your device to realize the collection and use of information involved in these rights. For example:
1.We may apply for storage space permission for you to save pictures, upload pictures or videos, etc;
2.We may apply for camera permission to take pictures or videos when you publish information;
3.We may apply for microphone permission to record sound when you shoot video, etc;
The above permissions will not be enabled by default or forced, and we will apply to you in the relevant application scenarios. When you need to turn off these function permissions, you can turn them off in the privacy settings of the app. For specific operation methods, see paragraph 6 of Article 5 below. Please note that by opening any permission, you authorize us to collect and use relevant information to provide you with corresponding services. Once you close any permission, you cancel the authorization. We will no longer continue to collect and use relevant information based on the corresponding permission, nor can we provide you with the services corresponding to this permission. However, your decision to close the permission will not affect the previous information collection and use based on your authorization.
（二）In case of personal information leakage, damage, loss and other security incidents, we will launch an emergency plan to prevent the expansion of security incidents. After a security incident occurs, we will promptly inform you of the basic situation of the security incident, the disposal measures and remedial measures we will take or have taken, and our response suggestions to you in the form of push notification, e-mail, etc. If it is difficult to inform one by one, we will issue warnings through announcements and other means.
We strictly abide by the provisions of laws and regulations and the agreement with users, and use the collected information as described in this Privacy Protection Guide to provide you with better services.
4.1 To provide you with our services:
Used for customer service, security, fraud detection, storage and backup purposes when we provide services;
4.2 Provide you with advertisements:
To better understand how you access and use our services, to try to improve our services and respond to customers' wishes and preferences, including language settings, location settings and guidance, or to give other responses to you and other customers using our services;
4.3 Help us develop new services and improve our existing services:
Manage software upgrades for software certification or participation in surveys and other activities related to our products and services.
4.4 Provide you with security
4.4.1 Safety assurance function
We are committed to providing you with safe and reliable products and use environment, and providing high-quality and reliable services is our core goal. The information collected to achieve the security function is necessary information.
4.4.2 Device information and log information
A．In order to prevent malicious programs and be necessary for safe operation, we will collect information about installed applications or running processes, the overall operation, usage and frequency of applications, application crashes, overall installation and usage, performance data, and application sources.
B．We may use your account information, service log information and the information that our affiliates and partners can share with you upon your authorization or according to law to judge account security, conduct identity verification, detect and prevent security incidents.
4.5 In order to achieve the purpose stated in this policy and provide better services for you, we may access SDK or other similar applications provided by third-party service providers, and share some of your information collected according to this policy with these third-party service providers, so as to provide better customer service and user experience. The access of individual services to third-party SDKs may be different. If you need to know the details of individual services accessing third-party SDKs, please go to the corresponding service page and read the specific terms and relevant pages of our individual services
In order to achieve the purpose stated in this policy and provide better services for you, we may access SDK or other similar applications provided by third-party service providers, and share some of your information collected according to this policy with these third-party service providers, so as to provide better customer service and user experience. The access of individual services to third-party SDKs may be different. If you need to know the details of individual services accessing third-party SDKs, please go to the corresponding service page and read the specific terms and relevant pages of our individual services
5.1 We will not share your personal information with any companies, organizations and individuals other than us, except for the following cases:
（1）Obtain your explicit consent or authorization in advance;
（2）It shall be provided in accordance with applicable laws and regulations, requirements of legal procedures, and mandatory administrative or judicial requirements;
（3）To the extent permitted by laws and regulations, it is reasonably necessary to comply with applicable laws and regulations, safeguard social and public interests, or protect the personal and property safety or legal rights and interests or safety of us or our group company, our customers, other users or employees from damage;
（4）Only by sharing your information can we realize the core functions of our products services or provide the services you need;
（5）Handle your disputes or disputes with others at your request;
（6）Comply with the relevant agreements signed with you (including the electronic agreement signed online and the corresponding platform rules) or other legal documents;
（7）Use based on academic research;
（8）It is used for social and public interests in compliance with laws and regulations.
5.2 Third party services and Applications
In order to achieve the purposes stated in this policy and provide better services for you, we may access SDK or other similar applications provided by third-party service providers, and share some of your information we collect in accordance with this policy with such third-party service providers, so as to provide better customer service and user experience. The access of individual services to the third-party SDK may be different. If you need to know the details of the access of specific individual services to the third-party SDK, please go to the corresponding service page and check the specific terms and relevant pages of our individual services. At present, we have access to third-party service providers in order to achieve the following functions or services:
We will only share your information for legitimate, necessary and specific purposes. Only the information after de identification or anonymization is shared to third parties. For the third-party service providers with whom we share information, we will require them to perform relevant confidentiality obligations, take corresponding security measures and provide relevant security level certification. If you need to know something, you can also choose to contact us through the feedback channel listed in the "how to contact us" section of this policy, and we will give you an answer as soon as possible.
This policy is only applicable to the personal information we collect, and does not apply to the services provided by any third party or the information use rules of the third party. Such third-party services are operated by relevant third parties. Your use of such third-party services (including any information you provide to such third parties) must be bound by the third party's own terms of service and information protection statement (not this policy), and you need to carefully read its terms. If you find that these third-party services are at risk, you are advised to terminate the relevant operations to protect your legitimate rights and interests.
5.3 Transfer the possession of
We will not transfer your personal information to any company, organization or individual, except for the following circumstances:
（1）Obtain your explicit consent in advance;
（2）According to laws and regulations or mandatory administrative or judicial requirements;
（3）When it comes to asset transfer, acquisition, merger, reorganization or bankruptcy liquidation, if it involves the transfer of personal information, we will inform you of the relevant situation and require new companies and organizations holding your personal information to continue to be bound by this policy. If the purpose of using personal information is changed, we will require the company and organization to obtain your explicit consent again.
5.4 Public disclosure
In principle, we will not publicly disclose your information except when we announce the punishment of illegal accounts and fraud. If public disclosure is really necessary, we will inform you of the purpose of public disclosure, the type of information disclosed and the sensitive information that may be involved, and obtain your explicit consent
5.5 Personal information that is exempted from sharing, transfer and public disclosure according to law
Please understand that in the following cases, according to laws, regulations and national standards, we do not need your authorization to share, transfer and publicly disclose your personal information:
（1）Directly related to national security and national defense security；
（2）Directly related to public safety, public health and major public interests；
（3）Directly related to criminal investigation, prosecution, trial and judgment execution；
（4）For the purpose of safeguarding your or other individuals' major legitimate rights and interests such as life and property, but it is difficult to obtain my consent；
（5）Your personal information disclosed to the public by yourself；
（6）Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels。
If you are a minor under the age of 18, you should jointly read and agree to this Privacy Policy under the supervision and guidance of your parents or other guardians before using the relevant services of SmartLite.
We protect the personal information of minors in accordance with relevant national laws and regulations, and will only collect, use, store, share, transfer or disclose the personal information of minors when the law permits, parents or other guardians expressly agree or are necessary to protect minors.
During your use of this application service, we may provide you with corresponding operation settings according to the specific situation of the product, so that you can query, delete, correct or recall your relevant personal information. In addition, we have also set up a complaint reporting channel, and your comments will be handled in a timely manner.
When you have other complaints, suggestions, minor personal information related problems or need to delete all access records, please contact support@eybond.com Contact us. You can also send your questions to the following address: User Service Center, building 10, Zhiheng Industrial Park, No. 15, Guankou Second Road, Anle community, Nantou street, Nanshan District, Shenzhen (collect), zip code: 518000.
We will review the issues involved as soon as possible and reply within 15 working days after verifying your user identity.